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Shipping Rates:

Shipping is calculated in the shopping cart during checkout before payment is processed.

Shipping costs is calculated using the least expensive carrier based on the delivery time you select and the shipping weight of the order. 

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Order Processing

We ask our customers to please allow 1-2 business days for their orders to be processed and shipped. Orders with express shipping methods are placed in priority and are shipped same day if it is submitted before 1 pm PST.

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We cannot guarantee weekend delivery. To estimate delivery time frame, please use the delivery window of Monday – Friday. 

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In the event that a back order occurs, you will receive notification via email. Backorders are shipped as they become available at no additional ship charge. If you would like more information on a back ordered item, or if you prefer to cancel the back order, please email your request to support@room4play.com referencing your order number.

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Shipping within Canada:

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We offer the following methods:

• Express (1-3 Business days)

• Priority (3-5 Business Days)

• Standard (7-12 Business Days) 

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We utilize the following carriers:

• USPS

• UPS

• Fedex

• DHL

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Shipping within the United States:

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We offer the following methods:

• Standard (5-7 Business Days)

• Economy (3-5 Business Days)

• 3 Day (3 business Days)

• 2 Day (2 Business Days)

• 1 Day (1 Business Days)

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We utilize the following carriers:

• FedEx

• USPS

• UPS

• Ontrac

• DHL

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Customs and Brokerage Fees:

Customs departments of other countries may charge extra fees or tariffs for international shipments. Such fees are variable and you should contact your country's customs department to see if you will need to pay any additional fees to claim your shipment.

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Because such fees are very variable our store will not calculate or include these fees in your total. The receiver will be responsible for any of these types of fees and charges. 

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Order Tracking:

When your order is shipped, you will receive an email containing the tracking number at the end of the business day.

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Please feel free to contact Customer Service at support@room4play.com if you have any questions regarding your order.